Comprehensive hearing evaluations
A full diagnostic evaluation rather than a quick pass or fail screening, so you leave knowing what kind of hearing loss you have, how much of it there is, and what it means in practice.
Kennewick, Washington
Audiologist & Hearing Aids in Kennewick, WA
Our Kennewick clinic on West Clearwater Avenue is the practice's main location and where most Tri-Cities patients are seen. It is the office with the fullest diagnostic setup, which means a single visit can cover the whole picture: a comprehensive audiological evaluation, a conversation about what the results actually mean for your daily life, and a plan you can start on the same week.
Clinic details
Columbia Basin Hearing Center4015 W. Clearwater Ave., Ste C
Kennewick, WA 99336
Hours
- Monday to Thursday
- 8:00 am to 5:00 pm
- Friday
- 8:00 am to 12:00 pm
- Saturday and Sunday
- Closed
Closed for lunch from 12:00 pm to 1:00 pm, Monday through Thursday.
Columbia Basin Hearing Center has been caring for hearing in the Columbia Basin for close to fifty years. That length of time matters more than it sounds. It means we have followed patients through second and third sets of hearing aids, through changes in insurance, and through the point where someone finally decides that asking people to repeat themselves is not something they want to keep doing.
If you are not sure whether you need an appointment yet, calling is genuinely the fastest way to find out. Our Patient Ambassadors can tell you in a few minutes whether what you are describing is worth coming in for.
Communities we see patients from
- Kennewick
- Richland
- Pasco
- Finley
- Burbank
- Benton City
Looking for a different clinic? See all three locations.
Services
What we do at our Kennewick clinic
Diagnostics, devices, and the follow-up care that makes the devices worth having.
Hearing aids, fitted and programmed
We work with the major manufacturers across a range of budgets, then program and fine-tune the device to your actual hearing and your actual life. The fitting matters more than the brand.
Tinnitus evaluation and treatment
Ringing, buzzing or hissing that will not go away is treatable far more often than people are told. Our practice has a particular depth in tinnitus care through Dr. Shannon Marie's work.
Cleaning, repairs and adjustments
In-office cleanings, humidity treatments, tube and dome changes, and manufacturer repairs when they are needed. Most devices that stop working have not actually died.
We also handle pediatric testing, cochlear and Baha programming, and industrial screenings. See the full list of services.
Getting here
Finding the Kennewick clinic
Directions, parking and how long to allow.
Finding the office
We are at 4015 W. Clearwater Ave., Suite C, on the Clearwater Avenue retail corridor in west Kennewick. Clearwater is the main east-west route through this part of town, so most patients arrive from either Highway 395 to the east or Columbia Center Boulevard to the west. Look for the suite letter on the door rather than the street number alone, since the building is shared.
Parking and access
Parking is off-street in the lot serving the building, and the entrance is at ground level. If you use a walker or wheelchair, or you are bringing someone who does, mention it when you book and we will make sure the appointment is set in a room that gives you room to move.
Coming from elsewhere in the Tri-Cities
From Richland or Pasco the drive is typically well under twenty minutes outside of rush hour. Patients travelling from Benton City, Finley or Burbank should allow a little longer. Give yourself an extra ten minutes on a first visit for paperwork.
Your care team
The audiologists and staff behind this clinic
Columbia Basin Hearing Center is one practice across three clinics, and this is the team that runs it.
Shannon Marie, Au.D.
Owner and Tinnitus Specialist
Melanie Muhlestein, Au.D.
Clinical Audiologist and APD Specialist
Cassidy White, Au.D.
Clinical Audiologist Tele-Health
Corrin Stevens
Hearing Instrument Specialist and CAOHC Certified Industrial Screener
Ellija Snapp
Audiology Assistant — IT Specialist and CAOHC Certified Industrial Screener
Avery Palazzo
Audiology Assistant — CAOHC Certified Industrial Screener
Patient reviews
What patients say about Columbia Basin Hearing Center
Reviews left for the practice on Google.
“The staff was funny and charming, and they got me in and out in a jiffy. Ill definitely be going back if the need arises!”
“The personal are very friendly and eager to assist you with anything. They are very caring. The atmosphere is friendly and welcoming. The technician was very knowledgeable and concerned about my safety. This was a very pleasant experience.”
“CBHC provides excellent service and latest technology regarding hearing lost. Everyone from the reception, administrative personnel, technicians, and doctors provides such a robust service with confidence, backed by 45 years of experience in the business. I recommend them because they are good.”
“The team of professionals at Columbia Basin Hearing Center (CBHC) have helped me with my hearing disability for many years now. My life is truly better due to the advise and support that I have received from the people at CBHC.”
Questions
Common questions about our Kennewick clinic
Do I need a doctor's referral to be seen in Kennewick?
In Washington you can book an appointment with an audiologist directly, so no referral is needed to come in for a hearing evaluation. Some insurance plans ask for one before they will pay, so it is worth a quick call to your plan first if you intend to claim.
How long does a first appointment take?
Plan on about an hour to ninety minutes. That covers your history, the evaluation itself, and enough time afterwards to go through the results properly rather than handing you a printout on the way out.
Can you repair hearing aids you did not sell me?
Usually, yes. We service most major manufacturers, handle cleanings and humidity treatments in-office, and can send a device back to its manufacturer when a repair needs to go beyond what we can do here. Call first with the make and model so we can tell you what is realistic.
Do you test children in Kennewick?
We provide pediatric testing from ages four through eighteen at this clinic. Testing a young child well takes a different approach than testing an adult, so let us know the age when you book and we will schedule accordingly.
Which insurance do you take?
We work with a range of plans and also handle Washington L&I extended hearing protection claims. Coverage for hearing aids in particular varies widely between plans, so call the clinic with your insurer's name and we will tell you what we can before you commit to anything.
Is this the location for industrial hearing screenings?
Yes. Our CAOHC-certified screeners run occupational hearing conservation programs for Columbia Basin employers, and Kennewick is where those are coordinated. Ask for our Practice Manager when you call.
Book your visit to our Kennewick clinic
Call the Kennewick office directly, or send a message and a Patient Ambassador will call you back.