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Patient Testimonials


For over 32 years, we've been helping people improve the quality of their lives in Kennewick, WA and surrounding areas. Our Audiologists at Columbia Basin Hearing & Balance Center have a reputation for always having the latest digital hearing aids on the market today. We provide excellent service to our patients by diagnosing your hearing problem with hearing testing so we are able to provide you with the best hearing solution. If a hearing aid is needed, we will evaluate your hearing loss and lifestyle so we can provide you with the best hearing technology to suit your needs.


"This letter comes to express my appreciation for you and your business. As we all know, my hearing was a disaster and the previous attempt by another agency to provide me with a hearing instrument left me still far away from having reasonable hearing. Because of damage done to my hearing by a fall and the attempt by surgery to repair one ear that left me with nearly no hearing in that ear, I was under the assumption that I was doing as good as I could. You and your dedication to improve my hearing proved that assumption false. I now enjoy much improved hearing and it has helped my quality of life. The difference in just doing business for the sake of doing business and of doing business for the sake of truly improving the lives of others is what sets your company apart from most others in your discipline. When I came to you in frustration, you immediately did an assessment of my hearing and with enthusiasm told me that you believed you could help me hear better than I had been and add to it some technical advancements that would give me even more advantage. You did not just treat my hearing; you treated me as a person. I know that my hearing will always be challenged by the damage that I have to my nerves, but I can now function pretty well in most of the environments I have been in thus far. I've challenged myself at a major function where the background noise of hundreds of voices and overhead music was present and I still could talk to individuals without having to ask them to repeat themselves constantly like I did before. I have held conversations with both male and female voice levels and tones and seem to be able to hear and understand both. The Streamer makes using my phone a cinch and I hear clearly now. So, thank you Neil and Shannon for your professional expertise and service for me as a client. But more than that thank you for your professional interest in me as a person."
- Gary R. McCollum

"The care I received at CBHBC is excellent and the staff is always helpful. They explain clearly what to expect and are all super. When I am teaching the 'noise' in the classroom is cleared up which allows me to hear the individual question better when there is more than one person talking. Better still, my hearing aids cannot really be seen!"
- Merle
Teacher


"My hearing aids do help me hear better. I am amazed at the clarity they give me. I really noticed improvement in crowded places."
- Dave


"The staff has been very helpful. They took the time to make the right hearing aid selection for me and the follow-up appointments are convenient and helpful. The hearing aids provide me better hearing at work and home."
- Kirk
Master Engineer

"Thank you to the professional, polite, comfortable and caring staff at Columbia Basin Hearing and Balance for making my life better. I really couldn’t believe it, that now, when I turn my head to the right when laying down, there is no longer any dizziness, I can even move my head more to the right now. I have been able to sleep better, and the tension of worrying about turning my head and getting dizzy is gone! I am so happy. Do not be afraid to try this, it is great!"
- Ellie H.
Benton City, WA

 

Review Us online: Let others know what you thought of your experience at Columbia Basin Hearing & Balance Center!