About Us

Meet Our Audiologists

Dr. Shannon M. Aiello, Au.D.

Owner

Dr. Shannon Aiello joined Columbia Basin Hearing Center in 2007 during her clinical externship. In 2008, she graduated from Western Michigan University with her Doctorate of Audiology. She is a fellow of the American Academy of Audiology. She specializes in diagnostic and rehabilitative audiology with an emphasis in geriatrics and tinnitus management. She particularly enjoys working with new hearing technology and rehabilitation.

Dr. Shannon is a leading expert in the area of tinnitus and a past board member of the Tinnitus Practitioners Association. She has been trained on a variety of tinnitus management strategies and techniques.

Shannon loves spending time with her family and children. Shannon and Neil are blessed with four beautiful children, three girls and one boy. She also loves her two four-legged children, Buck and Jazz. Shannon enjoys jogging, playing golf, chickens, and being outdoors.

Dr. Neil W. Aiello, Au.D.

Owner

Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations and management, as well as rehabilitative audiology with an emphasis in geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. His business acumen, combined with over 20 years of experience together ensure the highest level of care and expertise for all of our patients. Dr. Neil is passionate about improving his patient’s quality of life through better hearing.

When not working in the practice, Neil loves spending time with his family and children. Neil and Shannon have four children, three beautiful girls, and one happy little boy. Neil especially enjoys photography and taking his family to play golf. Neil is a Tri-Cities native and is proud to call this area his home.

Dr. Neil W. Aiello, Au.D.

Owner

Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations and management, as well as rehabilitative audiology with an emphasis in geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. His business acumen, combined with over 20 years of experience together ensure the highest level of care and expertise for all of our patients. Dr. Neil is passionate about improving his patient’s quality of life through better hearing.

When not working in the practice, Neil loves spending time with his family and children. Neil and Shannon have four children, three beautiful girls, and one happy little boy. Neil especially enjoys photography and taking his family to play golf. Neil is a Tri-Cities native and is proud to call this area his home.

Jennyfer D. Wright, M.A.

Implant & Pediatric Specialist

Jennyfer Wright received her Master’s Degree in Audiology from Western Washington University in 2006. Following graduation, she began working at Columbia Basin Hearing Center. Her specialties include diagnostics, cochlear implants, and pediatric audiology.

Jennyfer is one of the few audiologists trained in Southeastern Washington on cochlear implant evaluation, activation, and mapping. Columbia Basin Hearing Center is the only satellite clinic in Southeast Washington working with a variety of hospitals on the west side to provide these services locally.

She enjoys kayaking, and going on walks with her lab.

Our Vision, Mission, and Values

Columbia Basin Hearing Center's vision is to be the premier provider of hearing solutions in the Northwest by improving lives through better hearing. Our mission is to achieve our vision by providing superior hearing solutions by combining nationally certified Doctors of Audiology, individual treatment plans, unique patient-centered rehabilitation models, and our compassionate caring staff.

Our core values are integrity, compassion, reliability, commitment, and excellence.

Our Vision, Mission, and Values

Columbia Basin Hearing Center's vision is to be the premier provider of hearing solutions in the Northwest by improving lives through better hearing. Our mission is to achieve our vision by providing superior hearing solutions by combining nationally certified Doctors of Audiology, individual treatment plans, unique patient-centered rehabilitation models, and our compassionate caring staff.

Our core values are integrity, compassion, reliable, commitment, and excellence.

8 Great Reasons

to visit Columbia Basin Hearing Center

Reason #1

We believe that educating patients leads to the best hearing results.

The more you understand your level of hearing loss and the technology options available, the greater the chances are you will hear your best. That is why we provide the extra time and completely understand each patient’s needs and give them all the answers needed to make informed choices about their hearing care. We also host monthly seminars on new hearing technology so you can make the best decisions about your hearing health.

Reason #2

Our experience gives you the expert care you deserve.

Our Doctors of Audiology and highly trained staff has vast experience with interviewing patients, diagnostic testing, and understanding how better hearing can be brought into our patients’ lives. This experience allows us to develop a comprehensive better-hearing treatment plan that incorporates the most effective, custom-programmed solutions available.

Reason #3

Detailed testing ensures that we address the specific nature of your hearing loss.

Our advanced diagnostic examinations are thorough, precise, and accurate, providing the most comprehensive picture available of what sounds and listening environments are particularly problematic for you in your desired lifestyle.

Reason #4

State-of-the-art hearing aids optimize your ability to hear.

If you're picturing big, bulky over-the-ear headgear when you think of hearing aids, you might want to take another look at what's available. Today's technology allows hearing aids to be much smaller, while still offering incredible clarity. We work with the world’s best manufacturers, who invest $180 million annually in research and development in order to offer a complete lineup of the most technologically advanced hearing systems available anywhere.

Reason #5

Exact hearing aid fitting, programming and verification to your satisfaction.

Even the most advanced hearing aids can create frustration if they are not personally tailored to your level of hearing loss and lifestyle needs. We have vast experience matching patients with the best hearing aid options based on the results of their individual hearing tests. We use the most advanced fitting methods available to ensure that your devices are comfortable acoustically and physically. We finally use a variety of verification methods to provide you with maximum clarity and results.

Reason #6

Exceptional follow-up care gives you ongoing, personalized customer service.

Your relationship with us continues well beyond the initial fitting. Your lifetime services with our Hearing care team includes ongoing office visits to make certain your hearing aids are fine-tuned to provide you with the greatest benefit possible. Cleanings, discounted batteries, patient appreciation events, and re-programmings for new listening situations and environments are all part of the comprehensive better-hearing program we offer our patients.

Reason #7

We absolutely love what we do!

Bringing improved hearing and better communication to our patients’ lives is our passion! Seeing people reconnect with their families and loved ones is a tremendous pleasure for us. We strive to continue making such connections and are constantly motivated to do so by the joyful stories our patients are experiencing through better hearing!

Reason #8

There’s Something for Everyone

Our expert staff at Columbia Basin Hearing Center offers services to those from newborn to over a hundred years old. These include basic behavioral tests and annual screenings to sophisticated computerized to neurological evaluations. Whether you have little hearing difficulty and are doing annual monitoring, or have hearing loss and need more complex services and treatment, we are “hear” to help.

8 Great Reasons

to visit Columbia Basin Hearing Center

Reason #1

We believe that educating patients leads to the best hearing results.

The more you understand your level of hearing loss and the technology options available, the greater the chances are you will hear your best. That is why we provide the extra time and completely understand each patient’s needs and give them all the answers needed to make informed choices about their hearing care. We also host monthly seminars on new hearing technology so you can make the best decisions about your hearing health.

Reason #2

Our experience gives you the expert care you deserve.

Our Doctors of Audiology and highly trained staff has vast experience with interviewing patients, diagnostic testing, and understanding how better hearing can be brought into our patients’ lives. This experience allows us to develop a comprehensive better-hearing treatment plan that incorporates the most effective, custom-programmed solutions available.

Reason #3

Detailed testing ensures that we address the specific nature of your hearing loss.

Our advanced diagnostic examinations are thorough, precise, and accurate, providing the most comprehensive picture available of what sounds and listening environments are particularly problematic for you in your desired lifestyle.

Reason #4

State-of-the-art hearing aids optimize your ability to hear.

If you're picturing big, bulky over-the-ear headgear when you think of hearing aids, you might want to take another look at what's available. Today's technology allows hearing aids to be much smaller, while still offering incredible clarity. We work with the world’s best manufacturers, who invest $180 million annually in research and development in order to offer a complete lineup of the most technologically advanced hearing systems available anywhere.

Reason #5

Exact hearing aid fitting, programming and verification to your satisfaction.

Even the most advanced hearing aids can create frustration if they are not personally tailored to your level of hearing loss and lifestyle needs. We have vast experience matching patients with the best hearing aid options based on the results of their individual hearing tests. We use the most advanced fitting methods available to ensure that your devices are comfortable acoustically and physically. We finally use a variety of verification methods to provide you with maximum clarity and results.

Reason #6

Exceptional follow-up care gives you ongoing, personalized customer service.

Your relationship with us continues well beyond the initial fitting. Your lifetime services with our Hearing care team includes ongoing office visits to make certain your hearing aids are fine-tuned to provide you with the greatest benefit possible. Cleanings, discounted batteries, patient appreciation events, and re-programmings for new listening situations and environments are all part of the comprehensive better-hearing program we offer our patients.

Reason #7

We absolutely love what we do!

Bringing improved hearing and better communication to our patients’ lives is our passion! Seeing people reconnect with their families and loved ones is a tremendous pleasure for us. We strive to continue making such connections and are constantly motivated to do so by the joyful stories our patients are experiencing through better hearing!

Reason #8

There’s Something for Everyone

Our expert staff at Columbia Basin Hearing Center offers services to those from newborn to over a hundred years old. These include basic behavioral tests and annual screenings to sophisticated computerized to neurological evaluations. Whether you have little hearing difficulty and are doing annual monitoring, or have hearing loss and need more complex services and treatment, we are “hear” to help.

 
 

Columbia Basin Hearing participates in a number of philanthropic events for the international and local community.

We understand and see firsthand the enormous improvement in quality of life that better hearing brings.

Internationally

Internationally we work with the Starkey Hearing Foundation to give the gift of hearing to millions of people world-wide. Dr. Neil has participated in the Guadalajara Mexico mission trip in 2013, Rwanda and Kenya Africa in 2014 and Chiclayo Peru in 2015. He plans on traveling to the Philippians in fall of 2017. A portion of the proceeds  of each hearing aid fitted in our offices are donated to the Starkey Hearing Foundation to support these efforts.

Locally

We additionally work with the Hearing Foundation's domestic chapter by being a partner clinic for Hear Now. We fit over 50 low income patients locally annually with hearing aids complimentary of the Hear Now foundation and the donation of CBHCs Doctors, resources, and time. Discover whether you qualify for the Hear Now Foundation Program, click here.

Help Provide a Set of Hearing Aids

Through the Starkey Hearing Foundation, CBHC is able to provide high quality hearing aids to those in financial need with little to no out of pocket charges. But we need YOUR help! We are looking for individuals, organizations, and businesses to be our Hearing Angels.

For $250, our sponsors provide a set of high quality hearing aids to someone locally who would not be able to afford them through other means and help us change lives! Join us in saving hearing lives! For more information how you can help, please e-mail us at contactus@columbiabasinhearing.com.

- Columbia Basin Hearing Center
 — ,